Subscription & Billing
Failed payments, receipts and invoice questions
Resolve payment questions without exposing financial credentials.
1 min readUpdated October 1, 2026
Payment failed
Check the checkout message and confirm account and billing details directly in the secure payment screen. Your bank may need to approve a transaction. Avoid repeated payments if a charge already appears as pending.
Receipts and payment updates
Check the email used at checkout for receipts. If you need an invoice, a payment-method update or a billing record not available in the interface, use Contact Support with Billing Question selected. Include the charge date and a non-sensitive payment reference.
Unexpected charge
Compare the charge with your subscription confirmation. For duplicate or incorrect charges, follow request a refund. Never share your full card number, CVV or banking password.
