3D Model Generation
3D model generation failed or is taking too long
Preserve your project and collect the details needed to investigate.
Check the workflow
Confirm that you are in the configurator workflow rather than the browser’s 2D tracing importer. Ensure the original file opens normally and follows the workspace’s supported input requirements.
When progress stops
Keep the project and original file. Check your internet connection and note the displayed state or error. Avoid starting repeated jobs or deleting the project. If the release offers retry, use it after recording the error; do not assume reset or regeneration preserves previous edits.
Escalate with context
Send support the project identifier, submission time, file type and size, application version if displayed, and exact error. Explain whether it happens with one drawing or every drawing. Do not include authentication tokens or private crash-log credentials.
